Refund Policy

1. 30-Day Unconditional Money-Back Guarantee

In addition to our 28-day unrestricted free trial, every purchase of a Poetrish Perpetual License on https://www.poetrish.site (https://poetrish.site) is backed by a 30-day unconditional money-back guarantee.

2. Merchant of Record (Paddle.com) Refund Processing

All orders for Poetrish are processed by our authorized online reseller and Merchant of Record, Paddle.com. Refunds are issued directly through Paddle back to the original payment method used at checkout (including any applicable VAT or sales tax collected at the time of purchase) in full compliance with Paddle's Consumer Terms and statutory consumer rights.

3. How to Request a Refund

You can request a refund within 30 days of purchase through either of the following channels:

• Direct Support Email (Fastest): Send an email to [email protected] with the email address used during checkout or your Paddle order receipt number. We typically initiate the refund within 24 to 48 hours.
• Via Paddle Buyer Support: Use the receipt link sent to your email by Paddle at the time of purchase, or contact Paddle Buyer Support directly at https://paddle.net.

4. What Happens After a Refund

• Payment Settlement: Once processed by Paddle, the refunded amount typically appears on your credit card, debit card, or PayPal statement within 3 to 5 business days depending on your financial institution.
• License Key Deactivation: Upon refund completion, the associated Perpetual License activation key is deactivated for future use.
• Your Poems Remain Safe: Refunds never delete or alter the poems, notebooks, or exported files stored on your local computer.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with an order, please reach out directly:
Email: [email protected]
Website: https://www.poetrish.site